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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Cancellation saves

Handles "cancel my order" and "cancel my subscription" by finding the reason first — and fixing the fixable ones — while making the genuine exits fast, clean and inside your policy.

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01 · Problem

Half of cancellations are requests
the other half are questions in disguise.

The disguise

"Cancel" often means "help"

Too much product left, delivery too early, wrong flavour, card about to expire. Each says 'cancel'; each is asking for a change your policy already allows.

The friction trap

Retention by obstacle backfires

Hidden cancel buttons and mandatory calls save this month's number and poison the review pages. The customer you trapped tells more people than the one you helped.

The blind exit

Nobody learns why they left

The cancellation form's 'other' box is where reasons go to die. You lose the customer and the lesson in the same click.

They pressed cancel on the delivery date. Not on the product.

02 · Solution

Fix the reason where there is one. Honor the exit where there isn't.

6:20 PM · Request
SignalSMS
Subscriber asks to cancel the monthly coffee subscription
Memory
  • Subscriber: 9 months · $32/month plan
  • Next charge in 4 days — window still open
  • Pause & skip allowed by your policy
Customer· SMS

"Please cancel my subscription"

Clarwiz· Policy

Confirms cancellation is available now, no friction — then asks one honest question.

6:21 PM · Diagnose
SignalSMS
Reason surfaces: two unopened bags, delivery outpacing use
Memory
  • Reason: surplus — cadence, not product
  • Fix inside policy: skip a month or move to 6-weekly
Customer· SMS

"I still have two bags left honestly, it just comes too fast"

Clarwiz· Stripe

Offers the skip and the 6-weekly cadence — cancel stays on the table, one tap away.

6:23 PM · Resolve
SignalStripe
Customer picks 6-weekly — subscription updated, charge moved
Memory
  • Cadence changed 6-weekly, next charge re-dated
  • Saved without discount — the fix was the fix
Clarwiz· SMS

Done — every 6 weeks from now, next delivery on the 18th. And canceling stays one message away, anytime.

Outcome· Run record

$384/year retained. Reason logged: cadence.

8:30 AM · Weekly
SignalCockpit
Digest: exit reasons ranked — cadence #1, price #2
Memory
  • Genuine exits: 31% processed same-minute, zero friction
  • Cadence issue systemic: default frequency test drafted
You· Your call

The reason log is product research with revenue attached — act on the #1 reason.

Outcome· Run record

Saves counted honestly: only fixes, never obstacles.

Every offer, change and exit above is logged — who, what, when, on which system.
03 · What changed

Same cancel button. Different conversation.

MomentBefore ClarwizOn Clarwiz
The requestA form, a wait, a confirmation email.A conversation, answered in seconds.
The reason'Other', unread.Asked once, honestly; logged and ranked.
The fixable halfCanceled anyway — nobody asked.Skip, pause, cadence, plan — offered in-chat.
The genuine exitFriction, guilt, a retention call.Done in one message, goodwill intact.
What you learnChurn rate, monthly, too late.Ranked exit reasons, weekly, actionable.
04 · Outcome
38%
of cancellation requests resolved with a fix the customer chose — no discount.
1
is all a genuine exit takes. No calls, no hidden buttons.
0
retention obstacles. Saves come from fixes, and the log proves it.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Is this just a retention-offer script with extra steps?
The opposite. The cancel option is stated first and stays one tap away throughout; there's exactly one diagnostic question, and 'no, just cancel' ends it immediately. The saves come from fixing cadence, timing and plan mismatches — not from wearing people down.
Does it offer discounts to save the subscription?
Only if you've armed one, only inside your limit, and only after the actual fix has been offered first. In pilots most saves needed no discount — the reason was rarely price.
What about one-off order cancellations, not subscriptions?
Same pattern, tighter clock: if the order hasn't shipped, the cancel-or-fix conversation happens in the minutes that matter; if it has, the case becomes a return, handled by that process, honestly labelled.
Can it handle 'pause' even if our plan doesn't have one?
It offers only what your policy and billing actually support. If pause doesn't exist, it won't be invented — but the weekly digest will show you how many exits a pause would have saved, which is the business case, counted.
What do we need to integrate before a demo?
Nothing. The demo replays last quarter's cancellations read-only and shows which were fixable. Going live connects your store, billing and channels — Shopify, Stripe, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR