The work your agents take on
Across the customer journey, from the first question to the hundredth reorder. Each one runs on your rules, with approvals where you want them.
Customer Support
Improve your deflection rate and automate your L2 escalations
Order escalations
Takes the angry 'where is my order?' call and — while the customer is still on the line — calls the warehouse and the carrier in parallel, verifies the real answer, offers only what's confirmed, and saves the sale.
Order status
Reads live carrier tracking and answers "where's my order?" in the customer's own chat, in seconds — no ticket raised, no agent pulled off real work.
Returns & exchanges
Checks eligibility, books the return pickup, and lines up the exchange or refund in one conversation — including in-store returns of online orders.
Address changes
Takes the panicked "wrong address!" message, checks how far the order has traveled, and fixes what can still be fixed — on the order, the label, or with the carrier mid-route.
Refund approvals
Processes refunds within your limit automatically; anything above it waits for your approval. The customer gets an answer in seconds — and the money above your line never moves without a signature.
Sales
Drive more conversions and boost your revenue
Lead capture & routing
Logs every inquiry — calls, texts, web forms — into the CRM the moment it arrives, and pings the right salesperson with context. No lead sits unassigned in an inbox overnight.
Pre-sales qualification
Answers or calls inbound leads, qualifies need, budget and timing in a real conversation, and books the meeting straight into the salesperson's calendar. Sales spends its hours on buyers, not screening.
Pre-purchase questions
Answers sizing, stock, shipping and compatibility questions from your real catalog data, in the customer's chat, at the moment of intent — before they open a competitor's tab.
Abandoned carts
Calls cart abandoners the same evening, finds the actual blocker — a cheaper price elsewhere, a shipping surprise, a size doubt — and fixes it inside your rules, instead of spraying a 10%-off email into the void.
Success
Boost brand loyalty and increase customer lifetime value
Win-back & VIP alerts
Watches for customers going quiet. Regulars get a win-back nudge inside your margin, automatically. Your top spenders never get a template — they get flagged to you, personally, while the relationship is warm.
Cancellation saves
Handles "cancel my order" and "cancel my subscription" by finding the reason first — and fixing the fixable ones — while making the genuine exits fast, clean and inside your policy.
Marketing
Lift campaign ROI and turn every reply into pipeline
Operations
Automate the routine and catch exceptions before they cost you
Late deliveries
Spots shipments slipping past their promise, chases the carrier, and updates the customer with an honest new ETA — both sides handled at once, before the angry message arrives.
Failed deliveries
Catches failed delivery attempts the moment the carrier logs them, reaches the customer to fix the reason, and re-books the attempt — before the parcel starts its journey back.
Internal tickets
Turns 'the printer is down' in Slack into a routed ticket with an owner, chases it to closure, and closes it only with proof of the fix — an audit trail instead of a shouting match.
Vendor quotes
Messages and calls your vendors for quotes in parallel, keeps each thread moving, and collects every reply into one comparison table — days of back-and-forth compressed into one afternoon.
Finance
Accelerate your cash flow and cut the cost of every closing cycle
Chargeback evidence
Assembles the full evidence pack — delivery scan, customer conversation, policy text, refund history — the moment a dispute lands, and files it inside the window, every time.
Invoice follow-ups
Sends a clean invoice for every order and follows up on a schedule until it's paid — polite, persistent and logged. Receivables stop aging in a spreadsheet nobody owns.
Vendor payments
Tracks every payable by due date, routes each approval to the right person before it's late, and releases payment instructions only on a named OK. No missed due dates, no late fees, no surprise debits.
IT
Automate employee requests and close tickets in minutes, not days
HR
Elevate the employee experience and give your team its time back
Employee helpdesk
Answers leave, pay stub, benefits and policy questions in Slack — straight from your HR system and handbook, with the source cited. HR stops being a search engine and handles the cases that need a human.
Offboarding
Runs the exit across HR, IT and finance in parallel — accounts revoked, assets returned, dues settled — and confirms every item is done before the exit closes. No lingering logins, no loose ends.