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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Chargeback evidence

Assembles the full evidence pack — delivery scan, customer conversation, policy text, refund history — the moment a dispute lands, and files it inside the window, every time.

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01 · Problem

Most chargebacks aren't lost on the merits
they're lost on the deadline.

The window

7–21 days, no extensions

The dispute lands in a PSP dashboard nobody checks daily. By the time it's noticed, half the window is gone; the evidence hunt hasn't started.

The scatter

Evidence lives in five systems

The delivery proof is with the carrier, the conversation in the helpdesk, the policy on the website, the refund trail in the PSP. Assembling one pack is an afternoon.

The default

Unanswered means lost

A dispute with no response is an automatic loss — the amount, the product, plus a dispute fee. Silence is the most expensive reply.

You had the winning evidence all along. It just missed the bus.

02 · Solution

The pack builds itself on day one. You approve the story it tells.

3:12 AM · Dispute lands
SignalStripe
Chargeback on order #7758 — 'item not received', $210
Memory
  • Dispute $210 reason: item not received
  • Deadline in 14 days — clock started tonight
  • Delivery scan on file signed, photo, Thursday 11:32 AM
Clarwiz· Watch

Catches the dispute webhook at 3:12 AM — not at next week's dashboard check.

Clarwiz· Evidence

Starts the pack: carrier POD, conversation log, policy text, refund history.

3:15 AM · Assemble
SignalEvidence
Pack complete — every claim mapped to a document
Memory
  • POD attached signature + doorstep photo
  • SMS log attached customer confirmed receipt Friday
  • No refund requested before the dispute — noted
Clarwiz· Evidence

Drafts the response narrative in the PSP's required format, evidence numbered.

Clarwiz· Run record

Flags the strongest exhibit: the customer's own 'got it, thanks!' message.

8:30 AM · Approve
SignalCockpit
Pack waits for your sign-off — 13 days of window left
Memory
  • Full pack readable in two minutes, exhibits linked
  • Submission is final — always a named signature
You· One tap

Read the narrative, check the exhibits, approve the filing — or edit first.

Clarwiz· Stripe

Files the response the moment you approve. Reference logged.

Day 12 · Outcome
SignalStripe
Dispute resolved in your favor — $210 stays
Memory
  • Won — evidence accepted
  • Pattern logged: this buyer's second 'not received'
Outcome· Run record

Amount kept, fee avoided, pack archived — reusable if they escalate.

Log· Watch

Repeat-disputer flagged for the next order from that identity.

Every exhibit and filing above is logged — who, what, when, on which system.
03 · What changed

Same disputes. Answered every time.

MomentBefore ClarwizOn Clarwiz
Finding the disputeWeekly dashboard check, if that.Webhook, the minute it lands.
Building the packAn afternoon across five systems.Three minutes, automatically.
The deadlineA calendar entry someone owns.Filed with days to spare, every case.
The response rateThe easy ones, when there's time.100% — silence is never the reply.
Repeat abusersEach dispute a fresh surprise.Flagged across orders, pattern logged.
04 · Outcome
100%
of disputes answered inside the window. Zero defaults.
3min
median time from dispute webhook to complete evidence pack.
2.4×
win rate versus the manual quarter before — same shop, same disputes.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Does it file automatically or wait for us?
Filing always waits for a named signature — a dispute response is final, so it's a decision by design. What's automated is everything before the signature: detection, assembly, drafting, and the deadline countdown in your cockpit.
What if the evidence is genuinely weak?
The pack says so — each claim is mapped to a document or marked unsupported. For a case you'd lose, the honest options are drafted too: accept the dispute, or refund proactively before the fee lands. Your call either way.
Which dispute reasons does it handle?
The full set your PSP emits — item not received, not as described, fraud, duplicate, credit not processed. Each reason has its own evidence recipe; 'not received' leans on the POD, 'not as described' on the listing and conversation.
Can it prevent chargebacks, not just fight them?
That's the quiet win: refunds inside policy and delivery problems fixed early are chargebacks that never happen. The dispute log also feeds the flag list — a known disputer's next order can require sign-off before dispatch.
What do we need to integrate before a demo?
Nothing. The demo rebuilds evidence packs for last quarter's real disputes, read-only, and shows which losses were winnable. Going live connects your PSP, store and helpdesk — Stripe, Shopify, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR