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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Failed deliveries

Catches failed delivery attempts the moment the carrier logs them, reaches the customer to fix the reason, and re-books the attempt — before the parcel starts its journey back.

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01 · Problem

Every return-to-sender is a delivery
that failed quietly three times first.

The countdown

Three strikes, then return

Most carriers attempt three times, then ship the parcel back. Each failed attempt is logged in the feed — and read by nobody until the return-to-sender bill.

The bad reason

"Customer unavailable" usually isn't

A missing gate code, a closed office, a buzzer with no name on it. The fix is one message to the customer — that no one sends.

The double cost

You pay for the round trip

Forward shipping, return shipping, restocking — and a refund on top. A return-to-sender isn't a delivery problem; it's a margin problem.

The carrier logged the failed attempt at 11:40 AM. The rescue window closed unread.

02 · Solution

The failed attempt triggers a rescue. Not a return label.

11:41 AM · Attempt 1 fails
SignalTracking
Carrier logs 'customer unavailable' on order #4471
Memory
  • Attempt 1 failed 11:40 AM — reason: unavailable
  • Order #4471: $186 — a full round-trip loss if it bounces
  • Next attempt tomorrow, same window
Clarwiz· Watch

Catches the failure code within a minute of the carrier scan.

Clarwiz· Voice

Calls the customer — what happened, and what would make tomorrow work?

11:52 AM · Fix
SignalVoice
Customer replies: old suite on file, front desk closes at 6
Memory
  • Corrected address captured on the call
  • Preferred window before 6 PM, weekdays
Customer· Voice

"They went to our old office! We moved — it's Suite 210 at 400 Maple Ave, and the front desk closes at 6."

Clarwiz· Carrier

Pushes the corrected address note and window to the carrier against the tracking number.

Next day 3:05 PM · Close
SignalTracking
Attempt 2 delivers — inside the customer's window
Memory
  • Delivered 3:05 PM attempt 2, corrected address
  • Return-to-sender averted — round-trip cost saved
Clarwiz· SMS

Delivered! Thanks for the correction — we've saved it for your next order too.

Log· Run record

Failure, fix, redelivery — one thread, 27 hours.

8:00 AM · Friday
SignalCockpit
Weekly digest: 31 rescues, 4 unreachable customers
Memory
  • 4 customers silent after 3 messages across channels
  • Hold vs return drafted per parcel, cost attached
You· One tap

Decide the silent four: hold at hub, one more attempt, or accept the return.

Outcome· Run record

31 round trips not paid for. The four losses are decisions, not accidents.

Every attempt, message and re-booking above is logged — who, what, when, on which system.
03 · What changed

Same parcels. They arrive this time.

MomentBefore ClarwizOn Clarwiz
Failed attemptA line in a feed nobody reads.A rescue call within minutes.
The reasonGuessed from a carrier code.Asked on a call, answered, fixed.
Address fixesLost in a support ticket.Pushed to the carrier against the tracking number.
High-value ordersSame queue as every other parcel.First in line — the loss is largest.
The return-to-sender billA surprise at month end.Each return a signed decision, not a default.
04 · Outcome
68%
of failed first attempts converted to successful redelivery.
11min
median time from carrier failure scan to customer conversation.
0
parcels returned without a named person deciding to let them go.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Can it actually change the delivery with the carrier?
Where the carrier exposes it — address notes, preferred windows, hub holds — yes, via API or portal against the tracking number. Where a carrier accepts nothing, the customer still gets the attempt schedule and a heads-up, which alone rescues a share of failures.
What about customers who never reply?
A call and two texts, spaced across the attempt window. Still silent, the case goes to your cockpit as a decision — hold, retry, or accept the return — with the cost of each option attached.
Does it prioritize high-value or signature-required orders?
Yes — cases are worked in order of what a bounce would cost you, so a $500 signature-required parcel outranks a $20 envelope. Confirmed-by-reply deliveries also fail less — the customer who answered is the customer who's home.
Will this annoy customers who just weren't home?
One polite message with the failed-attempt fact and a question is the opposite of annoying — it's the message they'd have sent you, in reverse. The tone and cadence are yours to set per process.
What do we need to integrate before a demo?
Nothing. The demo replays your last month of carrier feeds read-only and shows which returns were rescuable. Going live connects your store, carriers and channels — Shopify, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR