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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Late deliveries

Spots shipments slipping past their promise, chases the carrier, and updates the customer with an honest new ETA — both sides handled at once, before the angry message arrives.

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01 · Problem

You find out a parcel is late
when the customer tells you.

The blind spot

Nobody watches 400 parcels

Every shipment has a promise date, and no one has time to check them daily. The late ones announce themselves — as complaints.

The double work

Two conversations, one delay

Ops chases the carrier while support calms the customer — in different tools, with different information, often saying different things.

The trust cost

Silence reads as indifference

A one-day delay with an honest heads-up keeps the customer. The same delay discovered by the customer costs the reorder.

The carrier feed showed the slip on Tuesday. The complaint arrived on Friday.

02 · Solution

The delay is found by the system. Not by the customer.

6:00 AM · Daily sweep
SignalTracking
Order #6402 has no scan in 36 hours — promise is Thursday
Memory
  • Promised Thursday · checkout promise on record
  • Last scan Monday — hub outbound only
  • Carrier SLA allows escalation from 24h silence
Clarwiz· Watch

Flags the slip against the promise date — two days before it becomes visible.

Clarwiz· Carrier

Raises an escalation with the carrier, quoting the tracking number and SLA clause.

6:04 AM · Act
SignalCarrier
Carrier confirms the parcel is delayed — new ETA Saturday
Memory
  • New ETA: Saturday confirmed on escalation
  • Two days late against the checkout promise
Clarwiz· SMS

Tells the customer honestly: delayed, new ETA Saturday, tracked and watched.

Clarwiz· Run record

Both sides updated from one case file — same facts, same minute.

Sat 11:20 AM · Close
SignalTracking
Delivery scan lands — inside the revised ETA
Memory
  • Delivered Saturday 11:20 AM, doorstep scan
  • Customer informed at every change of state
Clarwiz· SMS

Your order #6402 was delivered at 11:20 AM today. Sorry again for the two-day slip — it was on us to tell you first, and we did.

Log· Run record

Promise, slip, chase, outcome — one thread.

8:00 AM · Monday
SignalCockpit
Weekly digest: 9 late parcels, 2 needing a goodwill call
Memory
  • 2 cases slipped past even the revised ETA
  • Draft goodwill gesture attached per your policy
You· One tap

Approve the goodwill credit or hold — the case file has the whole story.

Outcome· Run record

Carrier performance logged by lane — evidence for your next rate talk.

Every chase and customer update above is logged — who, what, when, on which system.
03 · What changed

Same carriers. No surprises.

MomentBefore ClarwizOn Clarwiz
Finding the delayCustomer complaint, day three.Feed sweep, day one, before breakfast.
Chasing the carrierOps, manually, when told.Automatic escalation with SLA quoted.
Telling the customerAfter they ask, defensively.Before they notice, honestly, with a date.
Ops and supportTwo tools, two versions of the truth.One case file, both sides in sync.
Carrier accountabilityAnecdotes at the quarterly review.Per-lane delay log, counted to the unit.
04 · Outcome
2.1days
earlier that delays are caught, versus waiting for the complaint.
71%
of late-delivery complaints eliminated — the heads-up beat the customer to it.
100%
of goodwill gestures above policy signed by a named person.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
What counts as 'late' — who defines the threshold?
You do, per process: silence past N hours, a missed promise date, or a carrier exception code. Start conservative, tighten when the log shows you where delays actually begin.
Does it really message the customer before we know?
It messages the customer the moment the case file is built — and that same case file is in your cockpit at the same second. Nothing goes out that you can't read; if you'd rather approve each heads-up first, set the process to hold.
Can it offer compensation automatically?
Only inside a limit you set, exactly like refunds. A goodwill credit under your line goes out with the apology; anything above it waits for a named signature.
How does it chase the carrier — email, portal, API?
Whatever the carrier supports, in order of reliability: API where one exists, portal or structured email where not. The escalation always quotes the tracking number, the SLA clause, and the scan history.
What do we need to integrate before a demo?
Nothing. The demo runs read-only on your real shipments in thirty minutes. Going live connects your store, carrier feeds and channels — Shopify, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR