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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Order status

Reads live carrier tracking and answers "where's my order?" in the customer's own chat, in seconds — no ticket raised, no agent pulled off real work.

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01 · Problem

Half your inbox is one question
and the answer is already in the tracking link.

The volume

4 in 10 tickets are WISMO

Every one of them is a lookup your carrier dashboard already answers — copied by hand into a reply, hundreds of times a week.

The wait

A 9-hour answer to a 9-second question

The customer asks at night, the queue clears in the morning. By then they've asked again on a second channel — now it's two tickets.

The noise

Real problems drown

The delayed parcel that actually needs chasing sits behind forty routine status checks. The urgent case waits exactly as long as the trivial one.

The tracking page knows the answer. The customer just can't find it.

02 · Solution

The routine question answers itself. The stuck parcel raises its hand.

9:15 PM · Tuesday
SignalSMS
Customer asks where order #7215 is
Memory
  • Order #7215 · shipped Monday, FedEx
  • Last scan hub outbound, 2:02 PM today
  • ETA on record Thursday, by carrier feed
Customer· SMS

"Hi, ordered last week — any idea where my package is?"

Clarwiz· Tracking

Reads the live carrier feed and the promised window — in transit, on time.

9:15 PM · Act
SignalTracking
Shipment is in transit and inside the promised window
Memory
  • On time — ETA Thursday holds
  • No exception flags on the carrier feed
Clarwiz· SMS

Replies with the live status, last scan and ETA — in the same chat.

Clarwiz· Run record

Logs the answer against the order. No ticket created.

9:16 PM · Close
SignalSMS
Customer has the answer while still in the chat
Memory
  • Wrote in at 9:15 PM — answered at 9:16 PM
  • Closes in-channel — no ticket, ever
Clarwiz· SMS

Your order #7215 left the Memphis hub at 2:02 PM today and is on track for Thursday. Track it live here — I'll message you if anything changes.

Log· Run record

Closed in channel, 61 seconds end to end.

8:30 AM · Next day
SignalCockpit
One parcel from last night's batch has no scan in 48 hours
Memory
  • No movement since Monday's hub scan
  • Case file attached: order, feed history, draft chase
You· One glance

The stuck one surfaces alone — not buried under forty routine checks.

Outcome· Run record

Carrier chased, customer told, case on watch — before they had to ask.

Every lookup and reply above is logged — who, what, when, on which system.
03 · What changed

Same questions. Silent inbox.

MomentBefore ClarwizOn Clarwiz
First replyHours, whenever the queue clears.Under a minute, any hour, in-channel.
The lookupAgent opens carrier site, copies, pastes.Read live from the feed, written once.
Repeat asksSecond channel, second ticket.Same answer everywhere; one thread.
Stuck parcelsFound when the customer escalates.Flagged by the feed before they write.
Tickets createdOne per ask — 40% of the queue.None. The run log is the record.
04 · Outcome
40%
of inbound volume answered without a person touching it.
58s
median time from question to answer with live tracking attached.
0
tickets created for routine status checks. The queue is for problems.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Which carriers does this read?
Whatever your store already uses. Clarwiz reads the tracking feed you have — via your platform's fulfillment data or the carrier's own API — and answers from the same source your ops team trusts.
What if the tracking feed is wrong or stale?
The answer always carries its timestamp — 'last scan 2:02 PM today' — so it never claims more than the feed knows. A feed silent past your threshold flips the case from answering to chasing: the customer hears what's known, and the parcel goes on the exceptions list.
Does it answer proactively or only when asked?
Both, and you choose per process. Reactive answering works on day one; proactive nudges — 'your order is out for delivery' — are a setting you switch on when you're ready.
Will it create tickets in our helpdesk?
No. The case closes in the channel the customer wrote in. If your team lives in Zendesk, Clarwiz writes the closed run back onto the customer's timeline — but it never opens a ticket for a question it already answered.
What do we need to integrate before a demo?
Nothing. The demo runs read-only on your real conversations and orders in thirty minutes. Going live connects your store and channels — Shopify, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR