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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

L1 IT helpdesk

Resolves password resets, VPN and device issues directly in Slack — verified, fixed, logged. Anything deeper becomes a routed ticket with diagnostics attached, so engineers are interrupted only for engineering.

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01 · Problem

An engineer gets pulled off work
for every password reset.

The interrupt

The $200 context switch

Each 'quick reset' costs an engineer twenty minutes of rebuilt focus. Ten a day is a full-time engineer lost to resets.

The wait

Locked out means work stopped

The requester loses an hour waiting for a fix that takes ninety seconds — multiplied across everyone, every week.

The black hole

No tickets, no patterns

Fixes happen in DMs and hallways. Nothing is logged, so the VPN issue that hit six people looks like six coincidences.

The reset took ninety seconds. The interruption cost an afternoon.

02 · Solution

L1 resolves itself. L2 gets a real ticket.

9:41 AM · Request
SignalSlack
'Locked out of my account' — posted in #it-help
Memory
  • Identity checked — MFA prompt to the enrolled device, passed
  • Known issue? No — no open incident matches
Customer· Slack

"Locked out after the password change — can someone reset me? I'm mid-demo at 10."

Clarwiz· Systems

Verifies identity with an MFA prompt — then resets, forcing a new password on next login.

9:43 AM · Resolved
SignalSlack
Fixed in chat — logged like it went through the queue
Memory
  • Resolved: 2 min — reset, verified, done before the demo
  • Ticket auto-filed: category, asset, resolution — no form filled
Clarwiz· Slack

You're back in — new password required on next login. Good luck in the demo.

Clarwiz· Zendesk

Files the resolved ticket behind the scenes — the log exists even when no engineer was needed.

11:15 AM · The real one
SignalZendesk
A VPN issue it can't fix — routed with diagnostics attached
Memory
  • Not L1: VPN fails only on the warehouse subnet
  • Diagnostics attached: logs, subnet, affected users — gathered before routing
Clarwiz· Zendesk

Creates the L2 ticket with diagnostics already gathered — the engineer starts at the problem, not at 'have you tried…'.

Clarwiz· Slack

Tells the requester honestly: routed to network engineering, here's your ticket, expect an update by 2 PM.

Friday · Patterns
SignalCockpit
Six 'coincidences' become one root cause
Memory
  • 84% resolved at L1 — resets, access, VPN restarts, printer queues
  • Pattern flagged: six VPN drops, same subnet, same week
Clarwiz· Run record

Clusters the week's tickets — the warehouse switch, not six flaky laptops, is the story.

You· One glance

L1 volume, deflection rate, and the one infrastructure fix that removes twenty future tickets.

Every reset, fix and routing above is verified, timestamped and logged — DMs included.
03 · What changed

Same requests. Engineers uninterrupted.

MomentBefore ClarwizOn Clarwiz
The resetDM an engineer, wait an hour.Ninety seconds in chat, identity verified.
The interruptEvery request pulls a person.84% resolved with no human pulled.
Escalations'It's broken', forwarded raw.Diagnostics gathered before the ticket lands.
The logHallway fixes, no record.Every fix filed, even the chat ones.
PatternsSix coincidences.One flagged root cause, one real fix.
04 · Outcome
2min
to resolve a password reset — identity verified, no engineer pulled.
84%
of IT requests closed at L1, in chat, with a filed ticket behind each.
0
escalations arriving as 'it's broken'. L2 starts with diagnostics, not questions.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
How does it verify identity before a reset?
Through your identity provider — an MFA push to the enrolled device, never security questions in chat. Fail the prompt, no reset: the request routes to a human with the attempt logged.
Which issues can it fully resolve?
The L1 canon: password resets, account unlocks, access requests within policy, VPN client restarts, printer queues, standard software installs. The exact list is yours — everything else routes, with diagnostics.
Does it touch production systems?
It acts through the same admin APIs your IT team uses, with least-privilege scopes you grant per action. Every action is attributable — 'the bot did it' is a log line with a timestamp, not a mystery.
Slack only, or other channels?
Wherever your people already ask: Slack, web chat, email. Same verification, same fixes, same unified log — the channel changes, the record doesn't.
What do we need to integrate before a demo?
Nothing. The demo replays a week of your #it-help channel read-only and shows what would have resolved at L1. Going live connects your identity provider and helpdesk — Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR