Book a Demo

Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Employee helpdesk

Answers leave, pay stub, benefits and policy questions in Slack — straight from your HR system and handbook, with the source cited. HR stops being a search engine and handles the cases that need a human.

Book a Demo See it run ↓
01 · Problem

HR answers the same five questions
every day, forever.

The loop

'How many leave days do I have left?'

Asked forty times a month, answered forty times by a person — each answer typed fresh, each one interrupting real HR work.

The handbook

Nobody reads page 34

The answer exists, beautifully formatted, in a PDF nobody opens. So the policy lives as folklore — and the folklore is wrong.

The awkward ask

Some questions wait for privacy

Pay, leave balances, benefits — people hesitate to ask a colleague. So they guess, or sit on it until it becomes a problem.

The answer was on page 34. Everyone asked Priya instead.

02 · Solution

The handbook answers. HR handles the human cases.

3:20 PM · Question
SignalSlack
'How many leave days do I have left?' — asked privately
Memory
  • Balance pulled live: 7.5 days, from the HR system
  • Source cited: carry-over rule, handbook §4.2
Customer· Slack

"Hey — how many leave days do I have left this year? And do they carry over?"

Clarwiz· Slack

You have 7.5 days left; up to 5 carry over (handbook §4.2). Want me to start a leave request?

3:21 PM · One tap more
SignalSystems
The answer becomes the action — request filed from the chat
Memory
  • Request filed: Dec 26–29, routed to their manager
  • No form, no portal — the chat was the interface
Clarwiz· Systems

Files the leave request into the HR system and pings the manager for approval — from the same thread.

Clarwiz· Slack

Confirms with dates and remaining balance. Question to filed request: ninety seconds.

Next day · The human case
SignalZendesk
A benefits question that isn't in any handbook — routed with care
Memory
  • Sensitive case: a medical-leave question, beyond policy lookup
  • Routed privately: to the HR lead, context attached, thread sealed
Clarwiz· Zendesk

Recognizes the question needs a person — routes it to the HR lead privately, no bot answer attempted.

Clarwiz· Slack

Tells the employee a human will reach out today — and who, so it's a name, not a queue.

Monthly · Signals
SignalCockpit
The questions are a map of what's unclear
Memory
  • 312 answered this month — 92% from handbook and system
  • Top confusion: the new parental-leave policy — 41 asks
Clarwiz· Run record

Ranks the month's questions — what people ask most is what your handbook explains worst.

You· One glance

Rewrite one policy paragraph, remove forty questions a month. The FAQ writes your comms plan.

Every answer above cites its source — handbook section or system record — and sensitive cases route to people.
03 · What changed

Same questions. Asked once, answered always.

MomentBefore ClarwizOn Clarwiz
The leave balanceAsk Priya, wait, interrupt.Answered live from the system, privately.
The policyFolklore, mostly wrong.Cited to the handbook section, every time.
The follow-through'Now fill the form on the portal.'Filed from the chat, manager pinged.
Sensitive casesGuessed at by a bot, badly.Recognized and routed to a person, sealed.
HR's month312 interruptions.25 human cases — the ones that matter.
04 · Outcome
92%
of employee questions answered from the handbook and HR system, source cited.
90s
from question to a filed leave request — chat was the whole interface.
0
sensitive cases answered by automation. Medical, personal and pay disputes go to people.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Is it private? Will my manager see what I ask?
Questions are answered in private threads, and query logs are visible to HR admins only — aggregated for the monthly signals, never browsable by managers. What HR can see individually is published in the handbook itself.
What stops it from giving wrong policy answers?
It only answers what it can cite — a handbook section or a live system record. No citation, no answer: the question routes to HR instead. Wrong-answer risk is traded for a routed question, on purpose.
How does it handle sensitive topics?
A defined list — medical, harassment, pay disputes, anything personal — skips automation entirely and routes privately to the HR lead with context. The employee is told a named person will reach out, and when.
Does it work for deskless staff without Slack?
Yes — SMS and email run the same brain. The warehouse team texts the same questions the office asks in Slack, and both get cited answers from the same handbook.
What do we need to integrate before a demo?
Nothing. The demo answers live from your real handbook in thirty minutes. Going live connects your HR and payroll systems — QuickBooks, Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

Book a Demo
30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR