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Product overview

Business orchestration that runs on your business context.

See how it works
Build
PlaybooksModel a process once — a team of agents runs it in parallel, end to end. IntegrationsPlugs into the store, helpdesk, and carrier tools you already use.
Orchestrate
BrainGive every agent one memory of your customers, policies, and past decisions. CockpitWatch every run live and sign the calls that matter.
Optimize
Simulation & A/B testingRehearse changes on real cases, then run two versions and keep the winner. InsightsSee what agents saved, what they refused, and where runs stall.
Scale
ChannelsMeet customers on text, email, voice, and chat — one process behind all of them. Trust & ReliabilityDeploy with an audit trail, autonomy limits, and a stop that lands.

Internal tickets

Turns 'the printer is down' in Slack into a routed ticket with an owner, chases it to closure, and closes it only with proof of the fix — an audit trail instead of a shouting match.

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01 · Problem

Requests live in chat threads
whoever shouts loudest gets served.

The thread

Slack is where requests go to scroll away

'Anyone know why the label printer is down?' gets three emojis and no owner. Four hours later, dispatch is hand-writing labels.

The owner

Everyone's problem is no one's

Facilities thinks IT has it. IT thinks facilities has it. The person who reported it thinks someone has it. Nobody has it.

The 'fixed'

Closed isn't the same as fixed

Tickets get closed to clear the queue, and the same printer is down again Thursday. Without proof of fix, closure is just silence.

The fix took eleven minutes. Finding an owner took four hours.

02 · Solution

Reported once. Routed at once. Closed only with proof.

9:12 AM · Report
SignalSlack
'Label printer in dispatch is down' — posted in #ops
Memory
  • Ticket opened — from the Slack message, no form
  • Owner: facilities — routed by category and site
  • Dispatch impact: labels hand-written until fixed
Customer· #ops

"Label printer in dispatch is down again — orders are stacking up."

Clarwiz· Zendesk

Opens the ticket from the message, tags the asset, routes to facilities with the impact noted.

9:13 AM · Sub-issues
SignalRun record
The job splits: owner pinged, vendor checked, workaround posted
Memory
  • Facilities pinged — on-call tech accepted in 4 minutes
  • Service contract: printer under vendor SLA, case eligible
Clarwiz· Slack

Pings the on-call facilities tech with the asset history — same printer, third failure this quarter.

Clarwiz· Vendor

Opens a case under the service contract in parallel — if the tech can't fix it, the vendor visit is already booked.

Clarwiz· #ops

Posts the workaround to dispatch: labels rerouted to the front-desk printer, mapped in one click.

10:04 AM · Fix + proof
SignalZendesk
Tech replaces the feed roller — closure needs evidence
Memory
  • Fixed 10:04 AM — feed roller replaced
  • Proof attached: test-print photo on the ticket
Clarwiz· Zendesk

Won't close without proof — asks the tech for a test print; the photo lands on the ticket.

Clarwiz· Vendor

Cancels the parallel vendor visit — not needed, case closed at zero cost.

Clarwiz· Run record

52 minutes report-to-fixed, every step timestamped.

8:00 AM · Monday
SignalCockpit
Weekly digest: the label printer is a pattern, not an incident
Memory
  • Third failure this quarter on the same asset
  • Replace-vs-repair drafted: repair spend now exceeds replacement
You· One tap

Approve the replacement — the failure history and spend are on the case.

Outcome· Run record

Requests stop being folklore. Every asset has a history; every fix has proof.

Every ping, sub-issue and proof above is logged — who, what, when, on which system.
03 · What changed

Same requests. With owners.

MomentBefore ClarwizOn Clarwiz
ReportingA Slack message, hoping.A ticket with an owner, from that same message.
RoutingWhoever feels guilty first.By category, site and on-call — in seconds.
The workaroundEveryone improvises.Posted to the affected team immediately.
Closure'Should be fine now.'Proof of fix attached, or it stays open.
PatternsThe same printer, a fresh surprise.Third failure flagged; replace-vs-repair drafted.
04 · Outcome
52min
from 'printer down' to fixed — with the proof attached to the ticket.
0
tickets closed without proof of the fix. Closure means evidence.
3
sub-issues run in parallel: owner pinged, vendor case opened, workaround posted.
Numbers from one pilot, counted to the unit. Your log will differ — that's why it's a log.
05 · FAQs
Do people have to file tickets in a portal now?
No — that's the point. They type in Slack like they already do; the ticket, owner and audit trail happen behind the message. The portal exists for those who like it, but nobody's fix waits on a form.
How does it know who owns what?
A routing map you set once: category × site × on-call schedule. Unmappable requests go to a triage owner rather than guessing — and every misroute you correct teaches the map.
What counts as proof of a fix?
Whatever you define per category: a test-print photo, a passing check, the requester confirming. The ticket can't close without it — 'should be fine now' is not a state.
Does it escalate if an owner sits on a ticket?
Yes — quiet tickets are nudged on the SLA you set, then escalated up the chain with the wait time visible. Nothing ages silently; the queue is sorted by impact, not volume.
What do we need to integrate before a demo?
Nothing. The demo replays a week of your #ops channel read-only and shows what would have been ticketed, routed and closed. Going live connects Slack and your helpdesk — Zendesk and about 3,000 others.

See this run on your own data.
Thirty minutes, nothing connected.

We take this process, connect nothing, and show you the run end to end on your real conversations and orders. When you're ready, go live at the autonomy level you choose.

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30 minutes · One process · SOC 1 · SOC 2 · ISO 27001 · PCI DSS · GDPR